Refund policy

At Lumebydutta, we take great pride in the craftsmanship of our scented candles. We want you to be completely satisfied with your purchase. If for any reason you are not completely happy, our return and refund policy is designed to be fair, simple, and straightforward.

You have [7 DAYS] to return an item from the date you received it. If [7 DAYS] have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, unlit, and in the exact same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase to complete your return.

Certain items are exempt from being returned, including:

We carefully pack every order to ensure safe transit, but we understand that glass and wax can occasionally be damaged in transit. If your product arrives damaged or defective, please contact us immediately at [duttasenterprise92@gmail.com]. Please include your order number and a clear photograph of the damaged item and its packaging. We will expedite a replacement or offer a full refund at no additional cost to you.

We only replace items if they are defective, damaged, or if we sent the incorrect product. If you wish to exchange a candle for a different scent, you will need to return the original (unlit and unused) item for a refund and place a new order.

Unless the item is defective or damaged upon arrival, you will be responsible for paying for your own shipping costs to return your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You can expect the refund to be processed within [REFUND PROCESSING TIME 2 day]. Please note that it may take some additional time for your bank or credit card company to officially post the refund to your account.

To initiate a return or if you have any questions regarding our policy, please reach out to us at [duttasenterprise92@gmail.com].